Providing innovative solutions to complex problems in the following areas of expertise:

• Policy research and evaluation - research into policy outcomes, resource allocation and care interventions
• Performance improvement - designing effective and efficient service solutions
• Management Development - tailored management and leadership development programmes
• Organisational change - ensuring organisations are fit for for purpose
• Care and support - improving quality in service delivery for vulnerable people

Commission for Health Improvement
Department of Health, Social Services and Public Safety, Northern Ireland
Northern Ireland Ambulance Service
Southampton City Council

MSA Ferndale work in strategic partnership with similar organisations’
that share their sector specialism and cultural values.

We design our commissions in such a way that people who use health and
care services (such as patients, clients and tenants) are the central focus.

As is the case for the organisations and individuals we work with, we have a
commitment to continual improvement. Our style is one of openness and
honesty and we offer total independence. We have led groundbreaking work
with our clients and have a reputation for high quality work,to target and on time.